How does this work?
We sell downloadable manuals for older Ford/New Holland/Versatile tractors. We do not ship any physical books or CD-ROMs. Our system will grant you access to download the manual via an email link once you complete payment. The link will be valid for 90 days, so be sure to save the manual to your computer in that time for permanent viewing. The manual will never expire on your computer after being downloaded.
Where do I download the manual once I’ve paid?
After we receive payment for your order, an email with a download link will will be dispatched immediately to the email address you specify at checkout. The entire process should take under 5 minutes. If the email hasn’t show up after a while, please check your junk/spam inbox or contact us and we will assist you in a timely manner.
I have not received my manual, what next?
There could be a few reasons why:
- The email address entered at checkout may be invalid or contain a typo.
- The email has been moved to your junk/spam inbox or rejected by your email provider
- Payment has not yet cleared
Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.
How long do I have to download the manual I purchased?
You have up to 90 days to download the manual. Please be sure to save the manual to your computer for permanent viewing in that time. The file has no expiration – you will always be able to view the manual from your computer/tablet/USB flash drive. If you have trouble downloading a manual, please contact us.
What do I need to view a manual purchased from ManualVault.com?
How do I open a zip file?
Some manuals contain multiple PDF files compressed into a zip archive. The zip file will need to be unzipped to a folder on your desktop or laptop computer before you can view the contents. Instructions for Windows and Mac computers can be found below.
- Windows: https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files
- Mac: https://support.topspinmedia.com/hc/en-us/articles/204262713-How-to-extract-a-zip-file-on-a-Mac
- iPhone and iPad: https://www.howtogeek.com/212703/how-to-open-zip-files-on-an-iphone-or-ipad/
Do you offer refunds?
All PDF sales are final due to the digital nature of the product. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting to download any files. We log all download attempts and IP addresses to prevent abuse.
Which payment methods do you accept? Is your website safe?
We accept PayPal payments and secure credit card payments through Stripe. Our website uses SSL/TLS technology at checkout to encrypt and safely transmit your payment information. Your sensitive payment information is never stored on our systems. Additionally we routinely scan our files for viruses.